Job Description
Join our vibrant team at Grand Capital Hotel in the heart of Washington DC! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences with daily pay options. Perfect for hospitality professionals seeking financial flexibility and career growth in the nation's capital.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation with same-day pay processing and comprehensive benefits including health insurance and career advancement opportunities.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation modifications and optimize room occupancy
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling techniques to enhance revenue and guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation