Job Description
Join Chicago's premier luxury hotel where every guest interaction matters! We're seeking a charismatic Front Desk Agent to deliver exceptional hospitality experiences in our vibrant downtown location. Enjoy the flexibility of daily pay while working in an award-winning environment with competitive compensation and growth opportunities. This role is perfect for service-oriented professionals who thrive in fast-paced settings and appreciate the energy of the Windy City.
Why You'll Love Working With Us:
- Daily pay option available – no more waiting for payday!
- Comprehensive benefits package including medical/dental/vision
- Free on-site parking and discounted hotel stays
- Professional development programs and advancement opportunities
Responsibilities
- Guest check-in/out process with efficiency and warm hospitality
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate cash drawer procedures
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain detailed guest preference profiles
- Execute emergency response protocols when needed
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficient in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Illinois driver's license (if driving company vehicle)
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent (hospitality degree preferred)
- Ability to stand for extended periods and lift 25 lbs