Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking dynamic part-time hotel staff to deliver exceptional guest experiences at our flagship property in downtown Charlotte. Whether you're a hospitality veteran or passionate about customer service, this flexible role offers competitive pay, free parking, and opportunities for growth in one of America's fastest-growing cities.
Our modern hotel features luxury amenities and attracts business travelers and tourists alike. We value teamwork, attention to detail, and a welcoming spirit. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Provide exceptional guest services including check-in/out, concierge support, and issue resolution
- Maintain pristine guest rooms and common areas following brand standards
- Process payments, manage reservations, and operate hotel management software
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold safety protocols and emergency procedures
- Assist with event setup and guest requests during peak seasons
- Train new staff on service standards and property systems
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months hotel or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Valid driver's license and reliable transportation
- Physical ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and commitment to teamwork