Job Description
Join our award-winning team at Grand Manhattan Hotel as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of NYC. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within a luxury hotel environment. If you thrive in fast-paced settings and possess exceptional communication skills, we encourage you to apply today.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Process payments and maintain accurate financial transaction records
- Resolve guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security departments
- Utilize hotel management software (Opera) for daily operations
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel property management systems (Opera preferred)
- Exceptional interpersonal and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid work authorization for US employment
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of NYC attractions and transportation