Job Description
Join our award-winning team at Grand Plaza Atlanta, where luxury meets Southern hospitality! We're seeking dynamic individuals to fill immediate front desk positions at our downtown landmark hotel. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service that reflects Atlanta's vibrant culture. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of the nation's top hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium rooms, amenities, and local experiences
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-energy environments
- Valid Georgia driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Atlanta attractions and transportation
- Fluency in English; Spanish highly desirable