Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Albuquerque! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with the flexibility of daily pay. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown location. Perfect for career-driven professionals seeking stability and growth in the hospitality industry.
Our commitment to excellence extends to our employees with:
- Same-day pay options via our payroll partner
- Health insurance and 401(k) matching
- Complimentary hotel stays worldwide
- Career advancement opportunities
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Process payments and manage guest accounts accurately
- Resolve guest inquiries and complaints with professionalism
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and special packages
- Maintain cleanliness and organization at the front desk
- Collaborate with concierge and valet services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management software (Opera preferred)
- Excellent communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Albuquerque attractions and transportation
- Valid New Mexico driver's license preferred
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required