Job Description
We're seeking energetic Front Desk Agents to join our award-winning team immediately! As the first point of contact for our luxury guests, you'll create memorable experiences while handling check-ins, reservations, and guest requests. This full-time position offers competitive pay, benefits, and growth opportunities in Cleveland's vibrant hospitality scene.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and shares our passion for delivering five-star service. If you're ready to launch your hospitality career with immediate start, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Process reservations, modifications, and payment transactions accurately
- Respond to guest inquiries with professional solutions and local recommendations
- Coordinate with housekeeping and maintenance departments for guest requests
- Maintain organized front desk operations and confidential guest records
- Resolve escalated guest concerns with empathy and discretion
- Support hotel revenue initiatives through upselling services
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience preferred
- Proficiency in PMS systems (Opera, etc.) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid Ohio driver's license may be required