Job Description
Join our award-winning hospitality team at Mountain View Lodge in the heart of Colorado Springs! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying our revolutionary daily pay option. As the first point of contact, you'll create memorable stays for travelers exploring Pikes Peak, Garden of the Gods, and local attractions. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of America's most vibrant cities.
Why You'll Love Working Here: Daily pay via Payactiv, complimentary employee lodging discounts, comprehensive health benefits, and a supportive team culture that values your contributions.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints promptly using de-escalation techniques
- Operate hotel management software (Opera/PMS) and POS systems
- Coordinate housekeeping and maintenance requests
- Process payments and maintain accurate financial records
- Act as local tourism ambassador for Colorado Springs attractions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Colorado driver's license (for occasional errands)
- Spanish language fluency preferred (not required)