Job Description
Welcome to Grandview Hotel & Suites, where exceptional hospitality meets immediate opportunity. We are currently seeking a dedicated and professional Front Desk Agent to join our award-winning team in the heart of Milwaukee, WI.
We understand that hard work deserves immediate recognition. That is why we offer Daily Pay options, allowing you to access your earnings sooner. We are also expanding our footprint across the Midwest, including opportunities in Ohio, and are looking for passionate individuals to help us grow.
In this role, you will be the face of our brand, ensuring every guest feels welcome and valued from the moment they arrive. If you thrive in a fast-paced environment and have a passion for service, we want to hear from you.
Why Join Us?
- Daily Pay Option: Get paid the same day you work.
- Competitive Pay: Earn between $18.00 - $22.00/hour.
- Growth Opportunities: Clear career paths within our regional network.
Responsibilities
- Check guests in and out of the hotel efficiently and accurately using the Property Management System (PMS).
- Answer multi-line telephones, route calls, and take accurate messages.
- Process payments and handle cash transactions with strict attention to accuracy.
- Resolve guest inquiries, complaints, and issues in a professional and courteous manner.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with luggage handling and valet parking coordination when necessary.
- Stay updated on local events, attractions, and directions to provide guests with relevant information.
Qualifications
- Previous experience in hospitality, hotel operations, or customer service is preferred.
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite and hotel software (e.g., OpenTable, Opera).
- Ability to stand for extended periods and lift luggage or supplies weighing up to 30 lbs.
- Flexibility to work varying shifts, including weekends and holidays.
- High school diploma or GED equivalent required.