Job Description
Welcome to Grand Plaza Hotel & Suites, where we pride ourselves on delivering world-class hospitality. We are currently seeking a dedicated Front Desk Agent to join our vibrant team in the heart of Indianapolis.
As the face of our property, you will play a crucial role in creating memorable experiences for our guests. We offer Daily Pay Options to give you the financial freedom you deserve, along with competitive benefits and a supportive work culture.
Why Join Us?
- Daily Pay Available
- Competitive Wages ($18 - $22/hr)
- Health, Dental, and Vision Insurance
- Employee Discounts
- Career Advancement Opportunities
If you have a passion for service and a smile that lights up a room, we want to hear from you.
Responsibilities
- Greet and welcome guests in a warm and professional manner.
- Check guests in and out efficiently, ensuring all paperwork is accurate.
- Handle incoming phone calls, emails, and reservation requests.
- Resolve guest inquiries and complaints with patience and empathy.
- Process payments and maintain accurate cash and credit card logs.
- Assist with concierge requests, including local recommendations and transportation.
- Monitor the lobby area to ensure cleanliness and a welcoming atmosphere.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Strong computer skills, including familiarity with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift moderate amounts of weight.
- A friendly, professional, and service-oriented attitude.
- Flexibility to work evenings, weekends, and holidays.