Job Description
Welcome to the Boston Harbor Hotel, where luxury meets the sea. We are currently seeking a dynamic and professional Front Desk Agent to join our dedicated team.
As a Front Desk Agent, you are the face of our hotel. You will ensure every guest feels welcomed and valued from the moment they arrive. We pride ourselves on our exceptional service standards and our commitment to employee well-being, including daily pay options for our staff.
Why Join Us?
- Daily Pay Available: Get paid when you want, not when we say so.
- Competitive Benefits: Health, dental, and vision insurance.
- Growth Opportunities: Clear career paths within the hospitality industry.
Located in the heart of the Financial District, we offer a vibrant work environment with stunning views of the harbor.
Responsibilities
- Greet and check-in guests in a warm and professional manner, ensuring a smooth arrival experience.
- Manage guest check-outs, process payments, and issue accurate receipts.
- Answer incoming phone calls and emails, routing inquiries to the appropriate department promptly.
- Handle guest complaints and requests with patience and problem-solving skills.
- Assist with concierge services and local recommendations.
- Maintain the cleanliness and organization of the front desk area.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a hotel front desk role is preferred but not required for the right candidate.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- A professional appearance and a positive attitude.