Job Description
Join the Premier Team in the Heart of Chicago!
Are you looking for a rewarding career in hospitality with the flexibility of daily pay? Grand Chicago Hotels is seeking a dynamic and professional Front Desk Agent to join our award-winning team. We pride ourselves on providing exceptional guest experiences and offer competitive compensation with the option for daily payouts.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive until they depart. If you have a passion for service and thrive in a fast-paced environment, we want to meet you.
Responsibilities
- Manage the check-in and check-out processes efficiently, ensuring accuracy in reservations and billing.
- Provide exceptional customer service by answering questions, handling complaints, and resolving issues in a calm and professional manner.
- Operate hotel management software (PMS) to manage room assignments, housekeeping requests, and guest profiles.
- Maintain a welcoming and organized lobby area, ensuring high standards of cleanliness and aesthetics.
- Collaborate with other departments (Housekeeping, Maintenance, Sales) to ensure seamless guest experiences.
- Handle cash handling and credit card transactions with strict adherence to company policies and security protocols.
Qualifications
- Minimum of 1 year of experience in hospitality, front desk operations, or guest services is preferred.
- Strong verbal communication and interpersonal skills with a friendly and approachable demeanor.
- Proficiency in Microsoft Office Suite and hotel PMS systems (e.g., Opera, GuestHub).
- Ability to work flexible schedules, including weekends, holidays, and evenings.
- Professional appearance and a positive attitude.
- Must be detail-oriented with excellent problem-solving abilities.