Job Description
Join our award-winning team at Harborview Hospitality Group as a Night Shift Front Desk Agent. This premium opportunity offers competitive compensation, career advancement, and a dynamic work environment in Boston's vibrant downtown. As the first point of contact for our discerning guests, you'll deliver exceptional service while managing overnight operations. Enjoy comprehensive benefits including health insurance, 401k matching, and exclusive employee discounts. Apply now to become part of Boston's premier hospitality experience.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and efficiency
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Monitor security systems and access control throughout the property
- Coordinate with housekeeping and maintenance teams for operational excellence
- Process payments and maintain accurate financial records
- Prepare end-of-night reports and manage key inventory
Qualifications
- Minimum 1 year front desk or hospitality experience
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Proficiency with property management systems (Opera, Fidelio)
- Valid Massachusetts driver's license preferred
- Flexible availability including weekends and holidays
- High school diploma or equivalent required