Job Description
Join our dynamic team at Premier Hospitality Group in Cleveland, Ohio. We are currently seeking a highly organized and friendly Front Desk Agent to join our property. We pride ourselves on delivering top-tier service and offer a competitive compensation package including the option for Daily Pay.
Why You’ll Love Working Here:
- Daily Pay Access: Get paid the same day you work with our instant pay feature.
- Flexible Scheduling: We understand the need for work-life balance and offer adaptable shifts.
- Competitive Compensation: Earn between $15.00 and $18.00 per hour.
- Growth Opportunities: Clear pathways for advancement within the hospitality industry.
As the face of our hotel, you will ensure every guest feels welcomed and valued from the moment they arrive.
Responsibilities
- Greet guests warmly upon arrival and check them in/out efficiently using our property management system.
- Manage incoming phone calls and emails, directing inquiries to the appropriate department.
- Handle front desk operations, including room key management, billing inquiries, and safety deposits.
- Resolve guest complaints and issues professionally with a focus on customer satisfaction.
- Maintain the cleanliness and organization of the front desk area, lobby, and common areas.
- Assist with concierge services and provide local recommendations to visitors.
Qualifications
- Previous experience in hospitality, hotel operations, or customer service is preferred but not required.
- Strong computer skills and familiarity with property management software.
- Excellent verbal communication and interpersonal skills.
- Ability to multitask and remain calm under pressure during peak check-in times.
- A friendly, professional demeanor and a genuine passion for helping others.