Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Seattle! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. This full-time position offers comprehensive training, career growth opportunities, and a vibrant work environment in one of America's most dynamic cities. No prior experience required – we provide all the tools for success!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations and room assignments using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and security teams
- Uphold brand standards and maintain a clean, organized lobby area
- Participate in daily team briefings and training sessions
Qualifications
- No experience necessary – we welcome career changers and recent graduates
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer systems and technology
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required