Job Description
Join our award-winning luxury hotel in Philadelphia and become part of a dynamic hospitality team! We're seeking passionate professionals who thrive in fast-paced environments and deliver exceptional guest experiences. Enjoy competitive weekly pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Our commitment to excellence extends to our team members through training programs, employee discounts, and a supportive work culture.
Why Join Us? Weekly paychecks • Health/dental/vision insurance • 401(k) matching • Paid time off • Hotel discounts • Career advancement
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records and confidential information
- Upsell hotel services and amenities to enhance guest satisfaction
- Process payments and manage cash handling procedures
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Proficiency in hotel management software (Opera, etc.)
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of Philadelphia tourism attractions preferred