Job Description
Are you looking for a rewarding career in the hospitality industry in Dallas? The Grand Plaza Hotel is currently seeking a dedicated Front Desk Agent to join our dynamic team. We are proud to offer Daily Pay options to help you manage your finances flexibly. Experience the excitement of working in one of Texas's premier hospitality hubs while enjoying top-tier training and a supportive work environment.
As a key member of our front-line team, you will be the face of The Grand Plaza Hotel, ensuring every guest feels valued and welcomed from the moment they arrive. We are committed to excellence and offer competitive pay rates, excellent tips, and opportunities for advancement within our luxury properties.
As a key member of our front-line team, you will be the face of The Grand Plaza Hotel, ensuring every guest feels valued and welcomed from the moment they arrive. We are committed to excellence and offer competitive pay rates, excellent tips, and opportunities for advancement within our luxury properties.
Responsibilities
- Guest Relations: Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Check-In/Check-Out: Process reservations and guest check-ins efficiently using our Property Management System (PMS).
- Communication: Handle guest inquiries, complaints, and special requests promptly and resolve issues to ensure guest satisfaction.
- Financial Accuracy: Process payments, prepare accurate folios, and manage cash and credit transactions responsibly.
- Coordination: Collaborate closely with housekeeping, maintenance, and restaurant staff to ensure room readiness and seamless operations.
- Marketing: Promote hotel amenities, loyalty programs, and local attractions to enhance the guest experience.
- Security: Adhere to all safety and security protocols to maintain a secure environment for guests and staff.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Communication: Excellent verbal communication skills and a friendly, outgoing personality.
- Computer Skills: Proficiency with computers and reservation software (e.g., Opera, Fidelio) is a plus.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
- Education: High school diploma or equivalent is required.
- Languages: Bilingual abilities (Spanish) are highly desirable for the Dallas market.