Job Description
Are you a welcoming face looking for a rewarding career in hospitality? Harbor View Hotel & Resort is currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in Jacksonville, FL. We pride ourselves on delivering exceptional guest experiences and offer a competitive compensation package with weekly pay for your hard work.
As the first point of contact for our guests, you will set the tone for their stay. We are looking for individuals who are detail-oriented, energetic, and passionate about providing top-tier customer service in a fast-paced hotel environment.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Process check-ins and check-outs efficiently using our Property Management System (PMS).
- Manage phone inquiries, guest messages, and mail distribution with professionalism.
- Assist guests with local recommendations, restaurant reservations, and concierge services.
- Maintain the cleanliness and organization of the front desk area, lobby, and reception zones.
- Handle guest complaints or requests promptly to ensure 100% guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to stand for extended periods and lift moderate amounts of weight (e.g., luggage).
- A friendly, professional, and energetic attitude.
- Flexibility to work various shifts, including weekends and holidays.