Job Description
Are you a charismatic professional looking for a role that values your time and energy? Grand Metropolitan Hotels is seeking a dedicated Front Desk Agent to join our prestigious team in the heart of Washington, DC. We pride ourselves on delivering world-class hospitality and offer the unique benefit of Daily Pay Options for our employees, allowing you to access your earnings whenever you need them.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued. We are looking for individuals who are detail-oriented, energetic, and passionate about creating memorable experiences. Join us in a dynamic environment where your contributions directly impact our reputation as a top hospitality employer.
Why Join Us?
- Daily Pay Option: Get paid daily or weekly with our flexible pay solutions.
- Competitive Compensation: Hourly rates starting at $18.00 with opportunities for overtime.
- Professional Growth: Clear pathways for career advancement within our luxury hotel chain.
- Perks & Benefits: Medical, dental, vision, and employee discounts.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently using hotel property management systems.
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure guest satisfaction.
- Answer and direct phone calls, take accurate messages, and screen for urgent matters.
- Process payments, including cash, credit cards, and digital transactions, ensuring accuracy.
- Assist with luggage handling and valet services as needed.
- Collaborate with housekeeping and maintenance teams to address room issues immediately.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous experience in a front desk, concierge, or customer service role preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel reservation software.
- Ability to stand for long periods and lift up to 25 lbs.
- Must be available to work flexible shifts, including weekends and holidays.