Job Description
Join the vibrant hospitality team at Grand Plaza Hotel in downtown Portland! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with the unique perk of daily pay. Perfect for professionals seeking financial flexibility while building a rewarding career in luxury hospitality.
As a cornerstone of our guest's journey, you'll manage check-ins, handle reservations, and resolve inquiries with professionalism and warmth. Our modern downtown location offers competitive compensation, comprehensive training, and a supportive team environment where your contributions are valued daily.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest inquiries and complaints with exceptional service skills
- Market hotel amenities and services to enhance guest experiences
- Maintain confidentiality of guest information and financial data
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and conflict resolution abilities
- Flexible availability including weekends, nights, and holidays
- Basic math skills for cash handling and billing
- Professional appearance and positive demeanor
- Ability to stand for extended periods and multitask efficiently