Job Description
Join Houston's premier luxury hotel as a Front Desk Agent and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional guest experiences while earning same-day payouts. Enjoy competitive benefits, career advancement opportunities, and a vibrant downtown location. Perfect for hospitality professionals seeking financial flexibility without compromising career growth.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies to maximize room revenue
- Prepare daily reports and maintain guest preference profiles
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Houston attractions and local services
- High school diploma or equivalent required
- Valid Texas hospitality certification preferred
- Spanish language skills highly valued