Job Description
Join Grand Horizon Hotels as a Front Desk Agent and experience the future of hospitality with our revolutionary daily pay system! We're seeking charismatic professionals to deliver exceptional guest experiences at our flagship Houston location. As a key ambassador of our brand, you'll handle check-ins, manage reservations, and resolve inquiries with finesse. Enjoy the flexibility of receiving your earnings daily through our secure payroll platform – no more waiting for payday! We offer competitive benefits, career growth opportunities, and a vibrant team culture. If you're passionate about service and thrive in fast-paced environments, apply today and start earning tomorrow!
Responsibilities
- Manage seamless check-in/check-out processes for guests
- Handle reservation inquiries and modify bookings using PMS systems
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and upsell services
- Perform nightly audits and report discrepancies
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk experience
- Proficiency with Opera, Cloudbeds, or similar PMS
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Houston attractions and transport
- Flexible availability including weekends/holidays
- Valid Texas driver's license (for vaif duties)