Job Description
Immediate Opening for Front Desk Agent in Heart of Seattle!
Join our award-winning downtown Seattle hotel and become the face of luxury hospitality. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our iconic waterfront property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable moments for guests from around the globe.
Responsibilities
- Check in/out guests efficiently using OPERA property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and safeguard guest confidentiality
- Resolve guest complaints promptly and escalate when necessary
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (OPERA preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong knowledge of Seattle attractions and transportation
- Flexible availability including weekends, nights, and holidays
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Professional appearance and positive attitude