Job Description
Are you a people person looking for a rewarding career in the hospitality industry? Memphis Grand Hospitality is currently seeking a dedicated and welcoming Front Desk Agent to join our team in Memphis, TN.
We pride ourselves on exceptional guest service and offer a unique Daily Pay option, allowing you to access your earnings immediately after your shift. If you have a positive attitude and enjoy creating memorable experiences for guests, we want to hear from you.
Why Join Us?
- Daily Pay Option: Get paid the same day you work with our Earn While You Work program.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Benefits Package: Medical, dental, and vision insurance available.
- Growth Opportunities: Clear pathways for career advancement within the hospitality sector.
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring accurate registration.
- Manage the front desk console, answering incoming calls and transferring lines promptly.
- Handle guest inquiries, complaints, and requests with patience and professionalism.
- Process payments, manage reservations, and maintain the lobby's appearance.
- Assist with concierge services and coordinate with housekeeping and maintenance teams.
- Uphold the hotel's standards for cleanliness, safety, and security.
Qualifications
- High school diploma or GED is required.
- Previous front desk or hospitality experience is highly preferred.
- Strong verbal communication and interpersonal skills.
- Basic computer proficiency and experience with Property Management Systems (PMS).
- Ability to work flexible shifts, including weekends, nights, and holidays.
- A friendly, professional demeanor and a commitment to guest satisfaction.