Job Description
Join our award-winning team at the Grand Plaza Hotel Albuquerque! We're seeking enthusiastic individuals to start their hospitality careers with us. No experience required – we provide comprehensive training to help you thrive in a dynamic guest-facing environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of New Mexico's most iconic hotels.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring exceptional service from check-in to check-out. We value personality, positive attitude, and a strong work ethic over prior experience. If you're passionate about creating memorable guest experiences, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Assist with luggage and valet services as needed
Qualifications
- No prior hotel experience required – training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights/weekends
- Basic computer proficiency (typing, email, MS Office)
- Customer service mindset with problem-solving aptitude
- Ability to stand for extended periods
- Valid driver's license preferred (for valet duties)