Job Description
Join our award-winning luxury hotel in downtown Detroit and become the face of exceptional hospitality. We're seeking passionate part-time Front Desk Agents to deliver unforgettable guest experiences while working flexible shifts. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement in a dynamic urban environment.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservation systems and optimize room inventory
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with property management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Flexible availability including nights/weekends
- Basic math and cash handling abilities
- Valid Michigan driver's license (preferred)
- Multilingual skills a plus (Spanish/Arabic)