Job Description
Join our dynamic team at Grand Hospitality Group in Miami as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences with the flexibility of daily pay. Enjoy Miami's vibrant lifestyle while working in a luxury hotel environment with competitive compensation and growth opportunities.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments via property management systems
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with VIP guest requests and special arrangements
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency in reservation software (e.g., Opera, Amadeus)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (English/Spanish) preferred
- Basic math and cash handling abilities
- Professional appearance and demeanor