Job Description
Join our dynamic team at Grand City Hotels Minneapolis and become the face of hospitality! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with same-day pay. Perfect for students, gig workers, or those seeking flexible schedules. Enjoy complimentary meals, employee discounts, and a vibrant downtown location. No long wait for payday – get paid daily for your outstanding service!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest complaints promptly and escalate complex issues
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with hotel reservation systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and cash handling experience
- Flexible schedule including weekends and holidays
- Positive attitude with genuine hospitality passion