Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent on the night shift! We're seeking energetic professionals who thrive in nocturnal environments to provide exceptional guest experiences while our city sleeps. Enjoy competitive pay, comprehensive benefits, and a dynamic work culture where your contributions make a tangible impact. Night shift premium included!
As the first point of contact for late arrivals and early departures, you'll showcase our brand's commitment to excellence. We offer paid training, career advancement opportunities, and a supportive team environment. If you're passionate about hospitality and excel in independent settings, this is your perfect match.
Responsibilities
- Efficiently manage guest check-ins/check-outs during overnight hours
- Handle reservation inquiries and modify bookings with precision
- Process payments and manage cash drawer operations securely
- Address guest concerns promptly and escalate complex issues appropriately
- Maintain accurate logs of night incidents and special requests
- Collaborate with security and housekeeping teams for seamless operations
- Ensure lobby and common areas remain immaculate throughout shift
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proven ability to work independently with minimal supervision
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera/Micros preferred)
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Valid Arizona driver's license preferred
- Ability to stand for extended periods and lift 25 lbs