Job Description
Welcome to The Grand Hotel Group, where hospitality meets opportunity. We are currently seeking a highly motivated and guest-centric Front Desk Agent to represent our brand in the heart of Nashville. If you are looking for a role that offers flexibility, competitive pay, and the unique benefit of Daily Pay, this is your chance to shine.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on delivering exceptional service and creating memorable experiences for travelers from around the world.
Why Join Us?
- Daily Pay Option: Access your hard-earned money when you need it, not just at the end of the pay period.
- Competitive Compensation: Earn between $15.00 and $20.00 per hour plus tips.
- Growth Opportunities: Clear pathways for career advancement within the hospitality industry.
- Modern Environment: Work in a state-of-the-art facility in a vibrant city.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle all guest inquiries, complaints, and requests with empathy and professionalism.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and manage cash handling procedures.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Assist with concierge services and provide local recommendations to guests.
- Uphold all hotel policies and safety protocols at all times.
Qualifications
- Previous experience in a front desk or customer service role is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Proficiency in computer applications and property management software.
- A professional appearance and a friendly, approachable demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or equivalent required.