Job Description
Welcome to the heart of Music City! We are currently seeking a dedicated and energetic Front Desk Agent to join our high-performing team at our luxury Nashville hotel. We pride ourselves on providing exceptional guest experiences and are looking for someone who thrives in a fast-paced environment.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer Daily Pay options and a supportive work culture that values your hard work immediately. If you have a passion for hospitality and want to advance your career in a vibrant city, apply today!
Responsibilities
- Check guests in and out efficiently, ensuring all necessary documentation and payments are processed accurately.
- Greet all guests warmly and professionally, answering questions regarding hotel amenities, local attractions, and directions.
- Handle guest inquiries, complaints, and special requests with patience, empathy, and a problem-solving mindset.
- Manage the switchboard and email correspondence in a timely manner.
- Assist with lobby cleanliness and ensure the front desk area is organized and welcoming.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Process daily deposits and reconcile cash and credit transactions.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk, or customer service is preferred but not required (training provided).
- Strong communication skills and a friendly, approachable demeanor.
- Proficiency with hotel PMS software (e.g., Opera, Little Hotelier) or willingness to learn.
- Ability to work flexible hours, including weekends, holidays, and nights.
- Basic computer literacy and typing skills.
- Ability to stand for extended periods and lift light luggage when necessary.