Job Description
Welcome to The Royal Sonesta New Orleans, where history meets modern luxury. We are currently seeking a dynamic and hospitality-focused Front Desk Agent to join our dedicated team.
As the first point of contact for our guests, you will set the tone for their stay in the heart of the French Quarter. We offer a unique Daily Pay option, allowing you to access your earnings immediately after every shift. If you are a people person with a passion for service, this is your opportunity to shine.
Why Join Us?
- Daily Pay Option: Get paid when you want, not when the bank says you can.
- Great Location: Work steps away from the best restaurants and nightlife.
- Professional Growth: Clear pathways for advancement within the hotel group.
Responsibilities
- Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
- Manage reservations and handle guest inquiries via phone, email, and in-person.
- Resolve guest complaints and issues professionally and efficiently.
- Maintain the lobby area and front desk appearance to the highest standards.
- Process payments and manage room keys accurately.
- Cashier duties and end-of-day reporting.
Qualifications
- High school diploma or equivalent; previous hotel experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Proficiency with property management systems (PMS) and Microsoft Office.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor at all times.
- Ability to stand for extended periods and lift moderate weights.