Job Description
Are you a dynamic professional seeking a rewarding role in hospitality?
Join the Summit Hospitality Group, a leading name in Nashville's vibrant service industry. We are currently hiring a highly motivated Front Desk Agent who thrives in a fast-paced environment. Enjoy the financial freedom of our Daily Pay program, allowing you to access your earnings on the same day you work.
We pride ourselves on delivering premium guest experiences and are looking for a team member who embodies our core values of integrity, excellence, and hospitality. Whether you are looking for a part-time role or a flexible schedule to accommodate your lifestyle, this is the perfect opportunity for you.
Why Join Us?
- Daily Pay: Get paid for the work you do today, not two weeks from now.
- Flexible Scheduling: Choose shifts that work best for you, including evenings and weekends.
- Growth Opportunities: Clear pathways for career advancement within our organization.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check-In/Out: Efficiently process check-ins, check-outs, and room assignments using property management software.
- Communication: Answer and screen phone calls professionally and transfer inquiries to the appropriate department.
- Problem Solving: Address guest complaints, requests, and issues promptly with a focus on resolving conflicts and ensuring satisfaction.
- Administrative Tasks: Maintain accurate records of guest activities and handle cash handling and credit card transactions accurately.
- Shift Management: Assist with night audit duties and ensure the front desk is fully staffed and operational during all shifts.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred.
- Skills: Proficiency in Microsoft Office Suite and property management systems (PMS) is a plus.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Must be willing to work flexible shifts, including weekends, holidays, and evenings.
- Professionalism: Strong attention to detail and the ability to multitask effectively in a busy environment.