Job Description
Join the Grand Plaza Hotel Indianapolis as a Guest Service Associate and launch your hospitality career! We're seeking enthusiastic individuals with no prior experience who are passionate about creating memorable guest experiences. Enjoy competitive pay, comprehensive training, and a supportive team environment. Full-time positions include benefits package and career advancement opportunities.
Responsibilities
- Provide exceptional front desk services including check-in/check-out processes
- Manage guest inquiries and resolve concerns promptly
- Process reservations and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Uphold brand standards and cleanliness protocols
- Participate in daily team briefings
Qualifications
- No prior experience required - full training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Flexibility to work evenings, weekends, and holidays
- Valid Indiana driver's license (preferred)
- Positive attitude and service-oriented mindset