Job Description
Are you a seasoned hospitality professional looking for an opportunity to lead?
We are seeking a dynamic and visionary General Manager to oversee operations at The Albuquerque Grand Hotel. If you thrive in a fast-paced environment and are passionate about delivering world-class guest experiences, we want to meet you.
Join our elite team where you will play a pivotal role in driving revenue, maintaining our premium standards, and fostering a culture of excellence. We offer a competitive compensation package and a supportive work environment in the heart of New Mexico.
Responsibilities
- Direct and coordinate all hotel operations, including front office, housekeeping, food and beverage, and maintenance to ensure seamless service delivery.
- Develop and implement strategic business plans to maximize occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR).
- Manage the hotel’s P&L, ensuring all financial targets are met through efficient cost control and effective budget management.
- Foster a positive work environment by recruiting, training, and developing a high-performing management team and staff.
- Build and maintain strong relationships with local community leaders, partners, and industry associations to enhance the hotel's brand presence.
- Ensure full compliance with all local, state, and federal laws, as well as company policies and brand standards.
- Address and resolve guest complaints and complex issues promptly to ensure high levels of guest satisfaction and loyalty.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 5-7 years of progressive experience in hotel management, with at least 2 years in a supervisory or leadership capacity.
- Proven track record of successfully managing P&L and driving revenue growth in a luxury or upscale hotel environment.
- Strong leadership skills with the ability to motivate and develop a diverse team.
- Excellent communication and interpersonal skills, with fluency in English.
- Proficiency in Property Management Systems (PMS) and MS Office Suite.
- Valid Food Service Manager’s license or Alcohol Beverage Control (ABC) certification as required by state law.