Job Description
Are you a welcoming face looking for a rewarding career in hospitality? The Sterling Hotel Group is currently seeking a Front Desk Agent to join our dynamic team in Portland, OR. We pride ourselves on delivering exceptional guest experiences and offer a Daily Pay option to help you get paid when you need it most.
As the face of our hotel, you will be responsible for creating a warm and professional atmosphere for our guests. We are looking for individuals who are detail-oriented, energetic, and committed to excellence.
Responsibilities
- Check guests in and out efficiently using our property management system.
- Answer phone calls and respond to emails promptly and professionally.
- Handle guest inquiries regarding amenities, local attractions, and restaurant recommendations.
- Process payments and manage guest accounts accurately.
- Resolve guest complaints or concerns with empathy and a solution-oriented approach.
- Assist with concierge services and luggage handling when necessary.
Qualifications
- Previous experience in hotel front desk, reception, or customer service is preferred.
- Strong computer skills, including proficiency in Microsoft Office and PMS software.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- A professional appearance and demeanor.
- Must be eligible to work in the United States.