Job Description
Join our dynamic hospitality team as a Front Desk Agent at the prestigious Grand River Hotel in downtown Sacramento! We're seeking energetic professionals to deliver exceptional guest experiences with our innovative daily pay system. Enjoy the flexibility of receiving your earnings every day while advancing your career in California's vibrant hotel industry. Our competitive compensation package includes complimentary meals, employee discounts, and growth opportunities for dedicated team members.
Responsibilities
- Deliver personalized guest check-in/check-out experiences using PMS systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium room packages
- Enforce hotel security protocols and emergency procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license and reliable transportation
- Basic mathematical aptitude for financial transactions
- Professional appearance and warm demeanor
- High school diploma or equivalent required