Job Description
Join our award-winning team at Grand Plaza Hotel, Miami's premier luxury destination. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a dynamic coastal setting. As part of our vibrant team, you'll contribute to our reputation for excellence while enjoying flexible schedules that work around your life. Discover the perfect blend of professional growth and Miami's vibrant lifestyle with us.
Responsibilities
- Provide exceptional front desk services including check-in/out, reservations, and guest inquiries
- Handle guest complaints with professionalism and ensure timely resolution
- Process payments and maintain accurate guest account records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with valet services and luggage handling as needed
- Uphold brand standards through consistent service delivery
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Basic cash handling and reconciliation experience
- Valid Florida driver's license (for valet positions)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude