Job Description
Join the Elite Team at The Grand Seattle Hotel
We are seeking a professional, energetic, and detail-oriented Front Desk Agent to become the face of our luxury hospitality establishment. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to hear from you.
At The Grand Seattle, we pride ourselves on exceptional service and employee satisfaction. We are proud to offer our team members Daily Pay options, allowing you to access your earnings when you need them most, alongside a competitive benefits package.
Why Choose Us?
- Daily Pay Option: Get paid daily with our Earned Wage Access program.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within our luxury portfolio.
- Employee Discounts: Enjoy exclusive rates at our hotel and partner venues.
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for someone who embodies our core values of warmth, professionalism, and efficiency.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, checking them in and out efficiently using our Property Management System (PMS).
- Front Office Operations: Manage phone calls, emails, and correspondence with a high level of professionalism and courtesy.
- Problem Resolution: Handle guest inquiries, complaints, and special requests promptly and to the guest's satisfaction.
- Security & Safety: Monitor hotel security systems, including CCTV, and ensure the safety and security of all guests and employees.
- Facility Maintenance: Report maintenance issues to the engineering department and ensure the lobby and front desk areas are pristine and well-stocked.
- Revenue Management: Upsell room rates and promote hotel amenities to maximize revenue opportunities.
- Administrative Tasks: Maintain accurate records of guest arrivals, departures, and account transactions.
Qualifications
- Experience: Previous experience in a front desk role within the hospitality industry is preferred.
- Education: High school diploma or GED required; some college or hospitality certification is a plus.
- Skills: Proficient in Microsoft Office Suite (Outlook, Word, Excel) and Property Management Systems (e.g., Opera, GuestLine).
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Professionalism: A polished, professional appearance and demeanor at all times.
- Adaptability: Ability to work flexible shifts, including weekends, holidays, and nights.
- Attention to Detail: Ability to multitask and pay close attention to detail in a busy environment.