Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're urgently seeking passionate individuals with no prior experience to deliver exceptional guest experiences. Our comprehensive training program ensures you'll master check-in procedures, reservation systems, and guest relations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in the heart of Orlando's tourism district.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate switchboard and manage reservation systems
- Uphold brand standards through meticulous attention to detail
- Assist with concierge services and local tourism information
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Basic computer literacy and willingness to learn new systems
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- No prior experience required - training provided!