Job Description
Join our award-winning team at Grand Plaza Hospitality as a Front Desk Agent where your dedication meets daily rewards! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying the flexibility of daily pay and shift work. If you thrive in fast-paced environments and value immediate compensation for your hard work, this role is your gateway to a dynamic hospitality career in San Antonio's vibrant downtown.
Responsibilities
- Check in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, room assignments, and billing inquiries using hotel management systems
- Handle guest concerns with empathy and resolve issues promptly to ensure satisfaction
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and maintenance teams to optimize guest services
- Perform nightly audits and prepare shift reports for seamless handovers
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel or high-volume setting
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong communication skills and multilingual abilities (Spanish a plus)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for financial transactions and reporting
- Valid Texas driver's license and reliable transportation