Job Description
Join Sunshine Hospitality Group as a Front Desk Agent and experience the perfect blend of flexibility and financial freedom with our revolutionary daily pay system! We're seeking dynamic individuals to deliver exceptional guest experiences at our premier Miami location. Enjoy shift-based schedules with immediate access to your earnings after every shift – no more waiting for payday! Our supportive team culture and career advancement opportunities make this your ideal hospitality career launchpad.
As the face of our establishment, you'll create memorable first impressions while handling check-ins, managing reservations, and resolving inquiries with professionalism. If you thrive in fast-paced environments, possess exceptional communication skills, and value work-life balance through flexible shifts, apply today to start earning tomorrow!
Responsibilities
- Manage seamless guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, modifications, and cancellations via phone and digital platforms
- Process payments, manage cash floats, and maintain accurate financial records
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Utilize property management systems (PMS) to update guest information and preferences
- Uphold strict safety protocols and emergency procedures
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional verbal communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Ability to multitask effectively during peak check-in periods
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic mathematical skills for handling cash transactions
- Professional appearance and positive attitude