Job Description
Welcome to Pinnacle Hospitality Solutions, a premier provider of exceptional service in the hospitality industry. We are currently seeking a friendly, professional, and detail-oriented Front Desk Agent to join our team in Virginia Beach. We are committed to creating a welcoming environment for both our guests and our employees, offering Daily Pay options and flexible scheduling to fit your lifestyle.
In this role, you will be the first point of contact for our guests, ensuring their check-in and check-out experiences are seamless and memorable. You will manage reservations, answer inquiries, and maintain the high standards of service that our brand is known for. If you are looking for a dynamic role with opportunities for growth in a shift work environment, we want to meet you.
Key Benefits:
- Daily Pay: Access your earnings instantly with our daily pay option.
- Shift Work Flexibility: Various shift patterns available to suit your schedule.
- Professional Development: Ongoing training and clear career advancement paths.
- Comprehensive Benefits: Medical, dental, and vision insurance available.
Responsibilities
- Greets guests warmly upon arrival and departure, managing check-in and check-out procedures efficiently and accurately.
- Answers incoming calls and emails promptly, providing information regarding reservations, amenities, and local attractions.
- Handles all cash and credit transactions with precision using the property management system (PMS).
- Resolves guest complaints or issues with patience and professionalism to ensure 100% guest satisfaction.
- Maintains a clean, organized, and welcoming reception area at all times.
- Collaborates with housekeeping and maintenance teams to ensure the property is in pristine condition.
- Assists with administrative duties such as filing, data entry, and inventory management.
Qualifications
- High school diploma or GED required; hospitality experience is preferred.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work flexible hours, including weekends, nights, and holidays (Shift Work required).
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch) is a plus.
- Professional appearance and demeanor.
- Basic math skills for accurate cash handling.
- Ability to multitask in a fast-paced environment.