Job Description
Join our dynamic hospitality team at the Grand Capital Hotel in the heart of Washington DC! We're seeking a Front Desk Agent with daily pay opportunities to deliver exceptional guest experiences. This contract role offers competitive compensation, flexible scheduling, and the chance to work in one of DC's most iconic hotels. Perfect for hospitality professionals seeking immediate compensation and career growth in the nation's capital.
Responsibilities
- Manage check-in/check-out procedures efficiently using hotel software systems
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest needs
- Uphold brand standards and ensure facility cleanliness and security
- Resolve guest complaints promptly and maintain high satisfaction rates
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts, including weekends and holidays
- Basic math skills for cash handling and payment processing
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Knowledge of Washington DC attractions and transportation a plus