Job Description
Welcome to The Grand Horizon Resort & Spa, where luxury meets hospitality. We are currently seeking a charismatic and organized Front Desk Agent to join our elite team in the heart of Las Vegas. If you thrive in a dynamic environment and possess a genuine passion for creating unforgettable guest experiences, we want to meet you.
In this role, you will be the first point of contact for our esteemed guests, setting the tone for their stay. We offer a competitive hourly rate, a vibrant work culture, and the chance to work in one of the world's most exciting destinations. Join us and elevate your career in the hospitality industry.
Responsibilities
- Efficiently check guests in and out using our Property Management System (PMS) with precision and a welcoming demeanor.
- Respond to guest inquiries via phone, email, and in-person regarding hotel amenities, local attractions, and dining options.
- Process payments, manage room keys, and handle special requests to ensure a seamless guest experience.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces to reflect our high standards.
- Resolve guest concerns and complaints with empathy, patience, and problem-solving skills.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and property upkeep.
Qualifications
- High school diploma or GED is required; hospitality or customer service certification is a plus.
- Previous experience in a front desk, concierge, or guest services role is preferred but not required.
- Strong verbal communication skills and a professional, approachable attitude.
- Proficiency in Microsoft Office Suite and PMS software (e.g., Opera, Fidelio).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must be authorized to work in the United States.