Job Description
Are you a dynamic professional seeking immediate employment? Grand Horizon Hotels is currently hiring enthusiastic Front Desk Agents for our premium properties in the Washington DC and North Carolina areas.
We are looking for individuals who are passionate about hospitality and want to work in a fast-paced, guest-centric environment. Join our team and enjoy the benefit of Daily Pay options, flexible scheduling, and a supportive team culture that values your hard work.
Don't miss this opportunity to advance your career in the hospitality industry with a top-tier brand committed to excellence!
Responsibilities
- Check guests in and out efficiently using property management systems (PMS).
- Answer incoming calls and emails, providing accurate information about hotel services and local attractions.
- Maintain a pristine lobby and front desk area at all times to ensure a welcoming atmosphere.
- Handle guest complaints and resolve issues with professionalism and a positive attitude.
- Assist with breakfast service and coordinate maintenance requests with housekeeping.
- Process payments, including credit cards and cash, with strict accuracy and adherence to security protocols.
- Uphold all hotel safety, security, and operational policies.
Qualifications
- Minimum of 1 year of experience in front desk operations or customer service preferred.
- High school diploma or GED required.
- Proficiency in Microsoft Office Suite and hotel PMS (e.g., Opera, Smith Travel).
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Fluency in English (Bilingual in Spanish is a plus).
- Professional appearance and strong interpersonal skills.