Job Description
Are you passionate about creating memorable guest experiences? The Grand Detroit Hotel is seeking a dedicated and energetic Part-Time Hotel Associate to join our dynamic hospitality team. Located in the heart of the Motor City, we pride ourselves on delivering world-class service to our guests.
In this role, you will be the face of our brand, ensuring every visitor feels welcomed and valued. We offer a vibrant work environment, competitive compensation, and the opportunity to work with a diverse group of professionals.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage check-in and check-out processes efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails to respond to inquiries, make reservations, and resolve guest issues promptly.
- Assist with front desk operations, including handling cash transactions and balancing daily reports.
- Maintain a clean and organized front desk area and lobby to ensure a positive first impression.
- Support hotel events and special functions as needed, including setting up banquet spaces and serving beverages.
- Collaborate with housekeeping and maintenance teams to address guest requests and ensure room readiness.
Qualifications
- High school diploma or equivalent required; hospitality degree preferred.
- Previous experience in a front desk or customer service role is a plus.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Proficiency in Microsoft Office Suite and hotel reservation software.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Ability to stand for extended periods and lift light objects.
- Must be reliable, detail-oriented, and able to work well under pressure.