Job Description
We are seeking a charismatic and professional Front Desk Agent to join our award-winning team in the heart of Dallas. As the first point of contact for our guests, you will play a pivotal role in creating memorable experiences that keep our clientele returning.
At The Grand Luxe Hotel & Spa, we don't just check guests in; we welcome them into a world of luxury and comfort. If you have a passion for hospitality and a knack for problem-solving, we want to meet you.
Responsibilities
- Welcoming and greeting guests with a warm smile upon arrival.
- Processing check-ins, check-outs, and room changes efficiently using our Property Management System.
- Managing incoming calls, emails, and reservations with professionalism.
- Resolving guest inquiries, complaints, and special requests promptly.
- Maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel front desk, or customer service preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch).
- Ability to stand for extended periods and work flexible shifts, including weekends and holidays.
- A professional appearance and a positive attitude.