Job Description
We are seeking a charismatic and professional Front Desk Agent to become the face of The Grand Denver Hotel & Spa. As a premier hospitality destination, we pride ourselves on delivering world-class service. In this role, you will be the first point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable. Join our dedicated team in the vibrant heart of Denver and enjoy a dynamic work environment.
Responsibilities
- Greet guests warmly upon arrival and departure, managing check-in and check-out processes efficiently.
- Answer incoming calls and emails promptly, addressing inquiries regarding reservations, amenities, and local attractions.
- Process payments accurately and maintain a balanced cash drawer at the end of each shift.
- Assist guests with special requests, such as restaurant reservations, transportation arrangements, and room service.
- Handle guest complaints or issues with grace and efficiency to ensure high levels of guest satisfaction.
- Maintain a pristine reception area and lobby, ensuring a welcoming atmosphere for all visitors.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest comfort.
Qualifications
- High school diploma or GED is required; previous hospitality experience is a plus.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Oracle, PMS) is preferred.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.