Job Description
Join our award-winning team at Denver Grand Hospitality, where luxury meets Rocky Mountain charm! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our downtown Denver boutique hotel. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Colorado's vibrant hospitality scene.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and coordinate with housekeeping/management teams
- Utilize hotel management software (Opera) for daily operations
- Upsell premium amenities and local experiences to enhance guest stays
- Maintain accurate guest records and confidential information
- Collaborate with concierge team to create personalized itineraries
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Colorado driver's license (for airport transfers)
- Spanish language proficiency strongly preferred
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent